Privacy policy

Last Updated: August 10, 2026
This Privacy Policy complies with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs), regulated by the Office of the Australian Information Commissioner (OAIC). It governs how Marivia (“we”, “us”, “our”) collects, stores, uses and discloses personal information from users and customers visiting and purchasing via www.marivia.shop, and outlines your legal privacy rights under Australian law.
By accessing our website and completing transactions, you acknowledge and agree to this Privacy Policy.

1. Business & Data Controller Details

Marivia is the official data controller responsible for all personal information collected on this website, operating as an Australian online fashion retailer based in Hobart, Tasmania.
Website: www.marivia.shop
Email: hello@marivia.shop
Phone: +61 421 822 897
Registered Business Address:
54 Booroondara Street, Canberra ACT 2612, Australia
All privacy requests, data corrections, deletion requests and privacy complaints can be submitted via our official support email.

2. Personal Information We Collect

We only collect information reasonably necessary for business operations, in compliance with Australian privacy regulations:
  • Voluntarily Provided Data: Full name, email address, contact mobile number, Australian billing and delivery address, state and postcode, order details, customer support messages, return and refund applications.
  • Transaction Data: Purchase records, order numbers, payment confirmation details and delivery preferences. We do not store full credit card details; all payments are processed by ASIC-regulated Australian payment providers under PCI DSS standards.
  • Automated Technical Data: Device information, browser type, IP address, website browsing behaviour, cookie data and access logs, used for website optimisation, fraud prevention and security maintenance.

3. How We Use Your Personal Information

All data usage is limited to lawful business purposes required under Australian regulations:
  • Process, pack and ship orders to all Australian states and territories
  • Respond to customer enquiries regarding products, shipping, returns and after-sales support
  • Send order confirmations, delivery tracking updates and policy notifications
  • Prevent fraudulent transactions and maintain website security
  • Send optional marketing communications only with your explicit consent
  • Retain financial records to meet Australian GST taxation and legal record-keeping obligations

4. Third-Party Disclosure

We will never sell, rent or trade your personal information for commercial purposes. We only share limited necessary data with Australian-based regulated third parties, including authorised payment processors, Australia Post and local courier services, website hosting and analytics providers. All third-party vendors are contractually required to comply with Australian privacy laws.

5. Cookies & Online Tracking

This website uses cookies to improve user experience. You may adjust or disable cookie settings via your browser at any time. All tracking activities comply with Australian online privacy requirements.

6. Your Australian Privacy Rights

Under the Privacy Act 1988, you have the right to:
  • Request access to the personal data we hold about you
  • Correct inaccurate or outdated personal information
  • Request deletion of your data where no legal retention obligation applies
  • Opt out of direct marketing communications at any time
  • Lodge a formal privacy complaint with the OAIC if you believe a privacy breach has occurred

7. Data Retention

We retain records in line with Australian tax and corporate laws:
  • Financial and order records: 7 years
  • Customer support records: 12 months after case closure
  • Marketing data: Deleted immediately upon unsubscription

8. Data Security & Breach Notification

We use SSL encryption, secure servers and restricted data access to protect your personal information. In the event of a eligible data breach, we will follow mandatory OAIC notification procedures under Australian law.

9. Children’s Privacy

Our products and website are not intended for children under 18 years of age. We do not knowingly collect personal information from minors. If you identify unauthorised minor data collection, contact us for immediate removal.

10. Policy Updates

We may update this policy to align with amended Australian privacy legislation. Updates will be published on this page with the latest revision date.

11. Contact Details

Marivia
Website: www.marivia.shop
Email: hello@marivia.shop
Phone: +61 421 822 897
Address: 54 Booroondara Street, Canberra ACT 2612, Australia
Business Hours: Monday – Saturday 9:00 AM – 6:00 PM AEST | Closed Sundays & Australian Public Holidays